Auto Repair in Sparks & Reno, NV

I had the best experience at this auto repair shop! The communication was excellent from start to finish. Fen was absolutely amazing — he went above and beyond to accommodate me and made the entire process stress-free. He even helped me get into a rental car for my children while my vehicle was being serviced, which meant so much to me. I felt comfortable, safe, and well taken care of the whole time. I would definitely recommend this shop to anyone looking for honest, caring, and professional service!

We are a logistics company that makes deliveries across the U.S., and we recently ran into vehicle issue in Sparks, NV when the check engine light came on. We contacted Jay’s Total Car Care and spoke with Fen, who was incredibly patient and kind during a very stressful situation. We needed our van repaired ASAP to stay on schedule, and both Fen and Brenden went above and beyond to make that happen. They were helpful, understanding, and extremely patient with us throughout all the chaos. They kept us informed every step of the way—constant updates, clear communication, and a detailed report of the issues. Fen even arranged a car to get us to our hotel, which was one less thing for us to worry about during an already overwhelming day. Fantastic service, great people, and excellent work. Highly recommend Jay’s Total Car Care!

This is the shop for your auto repairs. Outstanding customer service from Fen. He keeps you in the loop out your repair status. Speedy services and excellent workmanship. Their team is thorugh on inspecting/ repairing and your vehicle getting you back on the road leaving with confidence. Great shop highly recommened

I brought my 2009 Chevy Silverado 2500 in for a winch bumper and rack/light panels up top on my shell. The service was definitely all about the quality of the install. They suggested best wiring practice for the bumper lights and the four sided (now very lighted)rack. I highly suggest this group for any regular car care, but their custom installation group was awesome if you dont have the tools or knowledge to do these off road installations correctly so they dont fall off or apart on rough terrain:) Thanks to the group who did my install👍👍

After paying another auto repair shop in the LA area to install new headlights they weren’t adjusted properly so I had to take the car to a place in Reno to get fixed while I’m here. Came upon Jays in Google – great reviews so I took a chance and I’m so glad I did. At Jays they explain what they are going to do and how much right up front – no surprises. They did an excellent job at a reasonable price. Great communication and customer service, a clean office to sit and wait and the best music to listen to while you’re waiting. It’s hard to find an auto repair shop that you can trust. I will happily recommend them to family and friends that live in the area.

Jay’s Total Car Care – Satisfied customer Oh, Jay’s. The place where my motorcycle gets treated like a VIP—or at least like a distant cousin they don’t totally ignore. Sure, I paid roughly the same as a down payment on a small house, but hey, at least I didn’t have to schlep all the way to Carson or endure the soul-crushing upsell fest at Harley. Worth it? Debatable. Convenient? Absolutely. Jay and the crew were shockingly welcoming—Especially when they realized I wasn’t just another plebe with a car. “Oh, you ride? Cool, cool.” Proceeds to not treat me like a nuisance. A+ for not making me feel like an afterthought. The real star of the show, though? The enormous, majestic shop dog. 10/10, would return just for the pup. Flawless customer service—no notes. Now, was it packed because EVERYONE suddenly remembered riding season exists? Obviously. Did they miss a couple things on my bike? Sure. But after a quick “Uh, hey, about that…” they made it right, which is more than I can say for most places that just ghost you post-service. Final verdict: Slightly pricier than I’d like, but they didn’t set my bike on fire, remembered motorcycles exist, AND let me pet a giant dog. I’ll take it. Four out of five stars. ⭐️⭐️⭐️⭐️

Great service, both cars had been sitting for 2yrs. Called jays they were towed within 40 mins. Thdy were bogh running in 1 dY. Porsche and caddillac running great. Very happy with them. One thing though, they closed before we got the message. Called ba k 10 after 5. Had to wait till monday to pick our cars up. We hD to go back to North Carolina monday. Other than that will be using them again. Thank you JAYS IPHONE. LOL THANK YOU FOR PROMPT GREAT SERVICE. KAT AND KENNY TRUMP MOSS